Frequently Asked Questions
Everything you need to know about shopping at Jim Kidd Sports
What are your delivery options and timeframes?
We offer standard and express shipping across Australia. Standard delivery typically takes 3-7 business days, while express delivery usually arrives within 1-3 business days depending on your location.
What is your return policy for online orders?
You can return items within 30 days of purchase provided they are in original condition, unworn, and with all tags attached. Please note that certain items like swimwear or undergarments may be restricted for hygiene reasons.
Are the products sold on your website authentic?
Yes, Jim Kidd Sports is an authorized retailer for all brands we carry, including Nike, Adidas, ASICS, and Puma. We guarantee that all products are 100% authentic.
Can I click and collect my order from a local store?
Yes, we offer a free Click & Collect service. Simply select your preferred store at checkout, and we will notify you via email as soon as your order is ready for pickup.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Zip Pay.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.